Användarvillkor

2. Who Can Return

• Dropshipping partners: returns allowed under the 14-day dropshipping policy. BrandsGateway Helpdesk+2BrandsGateway Helpdesk+2

• Wholesale customers: only for defects or wrong items within 7 days. BrandsGateway Helpdesk+1

3. Conditions for Returns

• Items must be in original condition; used/worn items are not eligible. BrandsGateway+2BrandsGateway+2

• Include all original attachments: tags, box, packaging etc. BrandsGateway+1

• Returns must be shipped with an active tracking number. BrandsGateway Helpdesk+1

4. How to Request a Return

• Customer/dropshipping partner must submit a return request via their BrandsGateway account. BrandsGateway Helpdesk+1

• Select the item(s) to return, give a reason. If the reason is “damaged” or “wrong item”, include photos. BrandsGateway Helpdesk+1

• Choose return shipping method: either use your own label (with tracking), or purchase a return label from BrandsGateway. BrandsGateway Helpdesk+1

5. Shipping Method & Costs

• Returns must be shipped via couriers like UPS, FedEx, or DHL. Returns sent through regular postal services are not accepted. BrandsGateway Helpdesk+2BrandsGateway Helpdesk+2

• If the item is damaged or wrong, BrandsGateway usually provides a return label. BrandsGateway+1

6. Refunds

• Once the returned item is received and inspected, refund is processed. BrandsGateway+1

• For dropshipping, refunds are issued via the original payment method. Do Dropshipping+1

• No restocking fee. BrandsGateway Helpdesk

7. Exceptions & Limitations

• Returns for “pre-owned” or “preloved” items are not accepted. BrandsGateway+1

• Returns shipped after the return period will be rejected. BrandsGateway+1

• Returns sent via postal services (instead of courier) are rejected. BrandsGateway Helpdesk+1

• If returns are sent to an incorrect warehouse, a restocking fee of 20% applies. BrandsGateway Helpdesk

Return & Refund Policy

1. 14-Day Return Policy
We offer a  14-day return policy for items in their original condition. Products must be unworn, unwashed, and undamaged, with original tags attached. 

2. Return Process
To initiate a return, please contact us at help@swedishonlineshop. Once approved, you’ll receive a prepaid return label for orders within Sweden. International returns are subject to return shipping fees, which are the responsibility of the customer.

3. Refunds
Refunds are issued within 7 business days after we receive and inspect the returned items. Refunds are processed to the original payment method, and an email confirmation will be sent once your refund is completed.

4. Exchanges
We offer exchanges within the same 14-day period. Please specify the desired item in your return request, and we’ll do our best to fulfill your request based on availability.

---

Privacy Policy

1. Introduction
We are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and Swedish data privacy laws. This Privacy Policy outlines how we collect, use, and protect your data.

2. Personal Data We Collect
We collect personal data such as your name, email address, shipping address, payment information, and IP address when you interact with our website, place an order, or contact customer service.

3. How We Use Your Information
We use your data for order processing, customer support, and marketing communications (if consent is given). Your data is used solely for the purposes outlined here and will not be shared with third parties without your explicit consent, except as required by law.

4. Cookies and Tracking
Our website uses cookies to enhance your shopping experience and analyze website traffic. You can choose to disable cookies in your browser settings, although this may limit certain website functionalities.

5. Your Rights
You have the right to access, correct, or delete your personal data at any time. You also have the right to withdraw consent for data processing or to file a complaint with the Swedish Data Protection Authority.

6. Data Retention
We retain your data only as long as necessary for our business operations or as required by law. If you have any questions or wish to exercise your rights, please contact our Data Protection Officer at privacy@yourapparelwebsite.com.

---

Terms & Conditions

1. Introduction
By accessing or using our website, you agree to comply with these Terms and Conditions, which are governed by Swedish law. These terms apply to all users of our site, including customers, suppliers, and visitors.

2. Product Information
We aim to provide accurate descriptions and images for all products on our website. However, slight variations in color, size, or design may occur. If an item does not meet your expectations, please refer to our Return & Refund Policy.

3. Prices and Payment
All prices are listed in the respective geographical currencies and include VAT. We accept various payment methods, including credit cards and online payment systems. Payment must be completed at checkout.

4. Limitation of Liability
We are not liable for any damages, losses, or disruptions caused by your use of our website, to the extent permitted by Swedish law. This includes, but is not limited to, issues related to product availability, technical errors, and third-party services.

5. Intellectual Property
All content on our website, including logos, images, and text, is protected by copyright and intellectual property laws. Unauthorized use or distribution of our content is prohibited.

6. Governing Law and Dispute Resolution
These Terms and Conditions are governed by Swedish law. Any disputes arising from the use of our website will be resolved by the courts of Sweden. Alternatively, you may submit complaints to the Allmänna Reklamationsnämnden (ARN) or the EU’s Online Dispute Resolution platform.